Privacy

Privacy Policy

NextBay Indoor Golf Lounge (Ontario, Canada)

Last Updated: Jan 15th, 2026

NextBay Indoor Golf Lounge (“NextBay,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers, website visitors, and users of our services. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

By accessing our website, booking a simulator bay, visiting our facility, or using any NextBay service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information only for purposes that are reasonable and necessary to provide our services. This may include:

1.1 Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Billing information (processed securely through third-party payment processors)
  • Booking details (date, time, simulator bay, preferences)
  • Waivers, consents, and signatures
  • Membership or account information
  • Customer service communications

1.2 Information Collected Automatically

When you visit our website or use online booking tools, we may automatically collect:

  • IP address
  • Browser type and device information
  • Cookies and usage data
  • Pages viewed and time spent on our website

1.3 Video Monitoring

For safety, security, and property protection purposes, NextBay uses CCTV or video monitoring inside the facility.

Video footage may record individuals while on premises.

We do not use video for marketing without your explicit consent.

2. How We Use Your Information

NextBay uses personal information for the following purposes:

  • To process bookings and payments
  • To manage memberships and accounts
  • To verify identity and maintain facility security
  • To communicate confirmations, updates, and service notices
  • To provide customer support
  • To improve our website, services, and operations
  • To comply with legal or regulatory obligations

We do not sell or rent personal information to third parties.

3. Sharing and Disclosure of Information

We may share your information only in the following situations:

3.1 Service ProvidersWith trusted third-party providers who assist with:

  • Payment processing
  • Online booking systems
  • Website hosting
  • Email or communication tools
  • Security systems

These providers are required to protect your information and use it only for authorized purposes.

3.2 Legal Requirements

We may disclose personal information if required to:

  • Comply with a court order or legal investigation
  • Protect the safety of customers, staff, or the public
  • Prevent fraud or unlawful activities

3.3 Business Operations

In the event of a merger, sale, or business transfer, customer information may be transferred as part of the transaction, subject to existing privacy protections.

4. Consent

By using our website or services, you provide implied consent to the collection and use of your information for service-related purposes.
You may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide certain services.

5. Data Security

We take reasonable physical, administrative, and technical measures to protect personal information from:

  • Loss
  • Theft
  • Unauthorized access
  • Disclosure
  • Copying or modificationHowever, no method of electronic transmission or storage is fully secure.

NextBay cannot guarantee absolute security but follows industry best practices.

6. Retention of Information

NextBay retains personal information only as long as necessary to:Provide servicesMeet legal requirementsResolve disputesMaintain business recordsAfterward, data is securely destroyed or anonymized.

7. Cookies and Online Tracking

Our website may use cookies and similar technologies to:Improve website performanceAnalyze user trafficEnable booking functionalityYou may disable cookies in your browser settings, but doing so may affect certain features.

8. Access and Correction of Personal Information

Under PIPEDA, you have the right to:

  • Request access to the personal information we hold about you
  • Request corrections to inaccurate or incomplete information

To make a request, email us using the contact information below. We may require verification of your identity before releasing information.

9. Children and Minors

NextBay does not knowingly collect personal information from individuals under 19 years old without consent from a parent or legal guardian.All waivers, memberships, and bookings involving minors require guardian approval.

10. External Links

Our website may contain links to third-party websites.
NextBay is not responsible for the privacy practices of these external sites.

11. Changes to This Privacy Policy

NextBay may update or revise this Privacy Policy occasionally.
Any changes will be posted on this page with an updated “Last Updated” date.
Continued use of our website or services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, or wish to request access or corrections, please contact:

Nextbaygolflounge@gmail.com